We answer every email within 1 business day.
Welcome to Suited's support page. Most issues are resolved in seconds with the steps below. If you need a human, write to [email protected].
Email: [email protected]
Response time: Within 1 business day. Quote your purchase Order ID if it's a billing question (find it in Apple Settings then Subscriptions).
The scan reading is "unclear" — what now? Three things help: even daylight (not direct sun, not low light), face the camera squarely, and shoot at eye level about an arm's length away. Take off filters and accessories that obscure the face. Try once more.
Does Suited connect to my bank? No. Never. Finance is a single number you type. Suited has no Plaid, no account linking, no third-party financial API. The number stays on your device.
Where are my photos stored? Nowhere on Suited's servers — Suited does not run an image storage server. Photos are sent to Google's Generative Language API for analysis, and the response is a numeric score plus text recommendation. The image bytes are not retained by Suited.
How do I cancel my subscription? Open Apple Settings then Apple ID (your name at top) then Subscriptions then Suited then Cancel. Your access continues until the end of the current period.
I'm being charged but the app doesn't show premium Open Suited then tap the gear icon (top right of home) then Manage then Restore purchases. If still not active, email [email protected] with your Apple Order ID.
How do I get a refund? Refunds are issued by Apple. Visit reportaproblem.apple.com, find the Suited charge, and request a refund. We have no ability to refund on Apple's behalf, but we'll happily explain.
How do I delete my data? Open Suited then gear icon then Danger then Delete all data. Or delete the app — your locally-stored scans, selfie, 10/10 image, and wealth figure go with it. Your subscription is managed separately by Apple.
I want to switch from Weekly to Annual (or vice versa) Apple Settings then Apple ID then Subscriptions then Suited then choose a different plan. The change takes effect at the next renewal.
The app crashed / something broke Email [email protected] with your iOS version (Settings then General then About then iOS Version) and the app version (gear icon then bottom). A screenshot helps.
See the Suited Privacy Policy page (linked from the App Store listing).
See the Suited Terms of Use page (linked from the App Store listing).